Bookings, Payments and Refunds Policy

Thank you for your interest in booking. This policy outlines the procedures for booking, payments, cancellation, and refunds.

Bookings

The Cottage Midwife (Ellie) will contact you by telephone within 48 hours of your inquiry.
Following contact and discussion of booking, you will be sent an invoice for your selected service via email.
Once your invoice has been paid, your booking is confirmed.
There is a non-refundable booking fee of $20 with classes to cover administrative costs.

Payments

The Cottage Midwife accepts the following payment methods: Bank transfer.
All prices are listed in Australian Dollars (AUD).

Cancellations and refunds

Ellie understands that unforeseen circumstances may arise. If you need to cancel or reschedule your booking, please contact The Cottage Midwife by email.

To receive a full refund, please cancel your booking at least 7 days prior to the event start time.
Cancellations made within 7 days will incur a non-refundable booking fee.
No refunds will be issued for cancellations made on the day of the event.
No-shows (failure to attend without prior cancellation) will not be entitled to a refund.
If the event is cancelled or postponed by The Cottage Midwife, all participants will be notified and offered a full refund or the option to transfer their booking to a rescheduled date.
Refunds are not possible after the event has occurred.

Refunds

Refunds are only applicable for cancellations made in accordance with the above cancellation policy.
Refund processing may take up to 14 business days from the date of cancellation.
Refunds will be processed using the same payment method used for the original purchase.

Contact Information

For any questions or concerns regarding booking, payments, cancellation or refunds, please contact The Cottage Midwife by email.